We value your opinions. Please share with us your opinions on our products and services through the different channels.
Opinion form
Please print and fill in our Customer Opinion Form (PDF format), and return it to us through:
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Self-addressed stamped form by mail |
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Fax at (852) 3603 4770 |
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Customer Opinion Box at any CNCBI branches |
Customer Opinion hotline
Call us at (852) 3603 2333 (Mon-Fri 9am to 5pm; closed on Saturday, Sunday and public holidays)
Email
Email us at cs@cncbinternational.com
Website
Tell us how you feel by filling out the e-form in the Contact Us section on the CNCBI website at cncbinternational.com.
Your opinions will be handled independently in strict confidence by experienced staff under the supervision of the Bank's management. We will endeavour to respond within 30 days upon receipt of your opinions. For any feedback referred by third party, we will contact the concerned customer directly in order to protect our customers' privacy.