Payment Connect – Southbound Merchant Receivables Service

CNCBI launched its Payment Connect Southbound Merchant Receivables service. Eligible SME merchants, institutions and groups1 may now receive real-time payments3 from individuals in the Chinese Mainland2 with their CNCBI account.

Eligible SME merchants, institutions and groups may provide their CNCBI receiving account information to the Chinese Mainland customers, who may then initiate payments directly from their bank accounts in the Chinese Mainland, with the related funds credited in real time.

Key features

Real-time transfer3 Payments are processed in real time.
Free of Charge4 Support cross-border transfer without any charge.
Instant notification CNCBI SME merchant, institutions and groups receive an immediate SMS and email alert after a transaction is completed.
Simple for your Chinese Mainland individual customers Chinese Mainland individual customers pay from their existing Chinese Mainland banking app. No Hong Kong bank account, Hong Kong mobile number or additional app is needed.

1 Eligible merchants, institutions, and groups are designated by participating banks in the Chinese Mainland.

2 China CITIC Bank International’s Payment Connect Southbound Merchant Receivables service is available to individual customers of participating banks in the Chinese Mainland that have enabled Payment Connect. Customers are advised to verify with their respective participating banks to confirm the availability of such payment functions.

3 We offer 24/7 receiving and processing services, while the service hours of participating Chinese Mainland banks depend on their own schedules.

4 China CITIC Bank International does not charge any fees for receiving payments via Payment Connect. Other banks or service providers may have different fee arrangements.

Frequently Asked Questions

What does Payment Connect Southbound merchant receivable service offer?

SME merchants, institutions and groups may receive payments made through Payment Connect by Chinese Mainland individual customers, using their CNCBI business account number.

Which Chinese Mainland individual customers can pay through this service?

Payment Connect Southbound Merchant Receivables service is available to individual customers of participating banks in the Chinese Mainland that have enabled Payment Connect. Customers are advised to verify with their respective participating banks to confirm the availability of such payment functions.

Which currencies are supported for receiving payments?

SME merchants, institutions and groups may receive payments in Hong Kong Dollars or Renminbi remitted from the Chinese Mainland.

Is there a cap on the amount that can be received?

The Bank does not set a cap on merchant receipts. The applicable limit rests with the payer.

What are the service hours?

The Bank offer 24/7 receiving and processing services, while the service hours of participating Chinese Mainland banks depend on their own schedules.

Does the Bank charge a fee for this service?

The Bank does not charge any fees for receiving payments via Payment Connect. Other banks or service providers may have different fee arrangements.

How will we know a payment has been received?

Once a transaction is completed, SME merchants, institutions and groups will receive an SMS and email alert immediately.

Can we refund a payment to the payer after receiving it?

Yes, but the refund must be arranged through conventional remittance channels.

How do we apply for this service?

New customers please contact our Business Banking hotline. Existing customers may also contact their relationship manager for details.

If you have any enquiries related to Payment Connect Southbound merchant receivable service, please call our Business Banking Hotline at 2287 6868. (Service Hours: Monday to Friday: 9am to 6pm Saturday: 9am to 1pm (Except public holidays).

Important Notice

CNCBI (“the Bank”) provides the Payment Connect Southbound collection service, enabling SME merchant customers, institutions and groups of the Bank to receive payments from individual customers of designated banks in Chinese Mainland.

To provide and facilitate this service, the Bank will transfer the merchant's account name and account number only to China CITIC Bank in Chinese Mainland. This information will only be used to enable the relevant payment and will not be used for other purpose(s). If you do not wish the Bank to share this information, please contact our Business Banking Hotline at 2287 6868.