Trojan Horse Program could capture your PC screen, logging keystrokes history and remote control your computer. It steals information like your Login ID, password or any others personal data to process illegal action. If you found any unusual circumstance when using the i-banking service, Business Internet Banking service or Corporate Online Banking services, please immediately contact us and should also stop inputting any password or transaction.

Spyware is a malicious program that is installed on the computer without user's acknowledgement or consent, with a threat to information leakage. This program often comes from the hidden components of "free program".

Such software claims to accelerate your internet speed and protect your computer from email virus. Once you have installed such software on your computer, user's information and internet activities will be redirected to unauthorized organizations that allow them to store and analyze your internet activities/ information.

There are some fraudulent websites or mobile application created by Internet fraudsters that mimics the look of a particular bank's website to capture your Usernames, PIN, other personal information or transaction details. Some of them will attract people to their sites through scam emails. Therefore, it is crucial to make sure that you are connecting with a genuine China CITIC Bank International website.

Please take note that the Bank observes a well-adopted practice of not seeking personal or confidential information by email. Fraudsters may send scam emails purported to be from China CITIC Bank International. Most of these emails appear to come from the lawful source of a bank. These emails will trick recipients to reveal their personal information such as your Online Banking User ID, password, credit card number, bank account number, etc. In addition, some of these emails will instruct the reader to visit the fraudulent website via a link embedded in email and request users to input their sensitive personal and account information.

In cases of email scam, the fraudsters hacked into the victim's email account, checked the victim's business correspondence with business partners. They sent an email to the victim using the same or similar email account of his business partner and claimed that the payment bank account had been changed who further requested the victim to deposit the payment for goods into the fraudster's designated bank account. If you receive any suspicious emails, you should confirm the identity of the purported business partners or the authenticity of the requests by means of telephone before remittance so as to prevent from being deceived.

We employ one of the highest levels of security to protect customer's accounts and personal data.

Customers should read the Bank's Smart Tips for Online Security from time to time to ensure that adequate and appropriate measures have been taken.

To ensure highest security while using i-banking services, Business Internet Banking service or Corporate Online Banking services, customers are recommended to take a number of safeguard measures for their own protection.