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Contact Us

Live Chat

Through our round-the-clock Live Chat service, our chatbot and professional customer service officers will reply to your general banking and product enquiries.

Click “Start Chat” to connect with us now.

Notes: Your Live Chat conversations will be recorded for the purpose of training, quality monitoring, disputes handling, etc. By clicking “Start chat”, you confirm that you have read, understood and agreed to be bound by the Bank’s Terms and Conditions for Live Chat.

Need more help? Phone us

Services	Phone Number	Service Hours
If you have any account related enquiries, please call our customer service hotline.
Report lost credit card	3603 7899	24 hours a day, 7 days a week
Report lost ATM card	2287 6767	24 hours a day, 7 days a week
Customer Service and General Banking User Guide	2287 6767	Monday to Friday: 9am to 6pm Saturday: 9am to 1pm^{^}
Credit Card Customer Service	2280 1288	24 hours a day, 7 days a week
Platinum Credit Card Hotline	2280 1888	24 hours a day, 7 days a week
CITICfirst Wealth Management Service	3603 3333	24 hours a day, 7 days a week*
CITICdiamond Wealth Management Service	2287 6766	24 hours a day, 7 days a week*
Private Banking Services	3603 6088	24 hours a day, 7 days a week*
Private Banking Card 24-hours Services	2280 1880	24 hours a day, 7 days a week
Business Banking Services	2287 6868	Monday to Friday: 9am to 6pm Saturday: 9am to 1pm^{^}
Securities Trading Hotline	2287 6088	Monday to Friday: 9am to 6pm Saturday: 9am to 1pm^{^}

* Banking Service Specialist: available from 9am to 9pm, Monday to Saturday (except public holidays)

^{^} Except public holidays.

SWIFT

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Visit Us

Hong Kong

Branch Network

International

The Bank has adopted the Code of Practice (CoP) on Person-to-Person Marketing Calls issued by The Hong Kong Association of Banks ('HKAB'). Please refer to the HKAB website for details.

Customer Opinions

We value your opinions. Please tell us how you feel about our products and services. Your opinions will be handled independently in strict confidence by experienced staff under the supervision of the Bank's management. We will endeavour to respond within 30 days upon receipt of your opinions. For any feedback referred by third-parties, we will contact the concerned customers directly in order to protect the customers' privacy.

Disputes involving monetary losses

You may consider alternative dispute resolution services such as those offered by the Financial Dispute Resolution Centre
Tel: (852) 3199 5199
Website: www.fdrc.org.hk

Ways To Bank With Us

Be served by our professional staff at our branches, or opt for self-service banking via our automated channels — the choice is yours.

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