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Phone Us
| Services | Phone Number | Service Hours |
|---|---|---|
| Report lost credit card | 3603 7899 | 24 hours a day, 7 days a week |
| Report lost ATM card | 2287 6767 | 24 hours a day, 7 days a week |
| Customer Service and General Banking User Guide |
2287 6767 | Monday - Friday: 9:00am to 8:00pm^ Saturday: 9:00am to 6:00pm^ |
| Credit Card Customer Service | 2280 1288 | Monday - Saturday: 9:00am to 9:00pm^ |
| Platinum Credit Card Hotline | 2280 1888 | 24 hours a day, 7 days a week |
| CITICfirst Wealth Management Service | 3603 3333 | Monday - Saturday: 9:00am to 9:00pm*^# |
| CITICdiamond Wealth Management Service | 2287 6766 | Monday - Saturday: 9:00am to 9:00pm*^# |
| Private Banking Services | 3603 6088 | Monday - Saturday: 9:00am to 9:00pm*^ |
| Private Banking Card 24-hours Services | 2280 1880 | 24 hours a day, 7 days a week |
| Business Banking Services | 2287 6868 | Monday - Friday: 9:00am to 6:00pm^ Saturday: 9:00am to 1:00pm^ |
| Securities Trading Hotline | 2287 6088 | Monday - Friday: 9:00am to 8:00pm^ Saturday: 9:00am to 6:00pm^ (24-hour automated hotline available outside these hours) |
* Manual transactions available from 9:00am to 9:00pm, Monday to Saturday (except public holidays).
^ Except public holidays
# Temporarily adjusted due to COVID-19 situations
Live Chat
| Live Chat connects you to our Customer Service for general enquiries. Chat histories may be recorded for training, quality control and dispute handling purposes. By clicking the below “Start Live Chat”, you accept and agree to be bound by the Bank’s Terms and Conditions for Live Chat. Start Live Chat |
Telex
| HX 74636 |
SWIFT
| KWHKHKHH |
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The Bank has adopted the Code of Practice (CoP) on Person-to-Person Marketing Calls issued by The Hong Kong Association of Banks ('HKAB'). Please refer to the HKAB website for details.
Customer Opinions
We value your opinions. Please share with us your opinions on our products and services through the following channels:
Opinion form
Please print and fill in our Customer Opinion Form (PDF format), and return it to us through:
| - | Mail to GPO Box 2201, China CITIC Bank International Limited, Service Quality |
| - | Fax at (852) 3603 4770 |
| - | Customer Opinion Box at any CNCBI branches |
Customer Opinion hotline
Call us at (852) 3603 2333
Mon-Fri 9am to 5pm (Closed on Saturday, Sunday and public holidays)
Email
Email us at cs@cncbinternational.com
Website
Tell us how you feel by filling out the e-form on the left-hand-side of this page
Your opinions will be handled independently in strict confidence by experienced staff under the supervision of the Bank's management. We will endeavour to respond within 30 days upon receipt of your opinions. For any feedback referred by third party, we will contact the concerned customer directly in order to protect our customers' privacy.
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