Welcome to the China CITIC Bank International.

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Contact Us

Live Chat

Through our round-the-clock Live Chat service, our chatbot and professional customer service officers will reply to your general banking and product enquiries.

Click “Start Chat” to connect with us now.

Notes: Your Live Chat conversations will be recorded for the purpose of training, quality monitoring, disputes handling, etc. By clicking “Start chat”, you confirm that you have read, understood and agreed to be bound by the Bank’s Terms and Conditions for Live Chat.


Need more help? Phone us

If you have any account related enquiries, please call our customer service hotline.
Services Phone Number Service Hours
Report lost credit card 3603 7899 24 hours a day, 7 days a week
Report lost ATM card 2287 6767 24 hours a day, 7 days a week
Customer Service and General Banking
User Guide
2287 6767 Monday to Friday: 9am to 6pm
Saturday: 9am to 1pm^
Credit Card Customer Service 2280 1288 24 hours a day, 7 days a week
Platinum Credit Card Hotline 2280 1888 24 hours a day, 7 days a week
CITICfirst Wealth Management Service 3603 3333 24 hours a day, 7 days a week*
CITICdiamond Wealth Management Service 2287 6766 24 hours a day, 7 days a week*
Private Banking Services 3603 6088 24 hours a day, 7 days a week*
Private Banking Card 24-hours Services 2280 1880 24 hours a day, 7 days a week
Business Banking Services 2287 6868 Monday to Friday: 9am to 6pm
Saturday: 9am to 1pm^
Securities Trading Hotline 2287 6088 Monday to Friday: 9am to 6pm
Saturday: 9am to 1pm^

* Banking Service Specialist: available from 9am to 9pm, Monday to Saturday (except public holidays)

^ Except public holidays.



The Bank has adopted the Code of Practice (CoP) on Person-to-Person Marketing Calls issued by The Hong Kong Association of Banks ('HKAB'). Please refer to the HKAB website for details.

Customer Opinions

We value your opinions. Please tell us how you feel about our products and services. Your opinions will be handled independently in strict confidence by experienced staff under the supervision of the Bank's management. We will endeavour to respond within 30 days upon receipt of your opinions. For any feedback referred by third-parties, we will contact the concerned customers directly in order to protect the customers' privacy.

Disputes involving monetary losses

You may consider alternative dispute resolution services such as those offered by the Financial Dispute Resolution Centre
Tel: (852) 3199 5199
Website: www.fdrc.org.hk

Be served by our professional staff at our branches, or opt for self-service banking via our automated channels — the choice is yours.


We offer a range of rewarding careers from trainee to management level.

See our job listings

Tap into the vast resources and network of our parent bank China CITIC Bank and our ultimate shareholder, CITIC Group Corporation.

Essential links

China CITIC Bank International is:

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