Welcome to the China CITIC Bank International.

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Contact Us

Phone Us

Services Phone Number Service Hours
Report lost credit card 3603 7899 7 days a week 24 hours a day
Report lost ATM card 2287 6767 7 days a week 24 hours a day
Customer Service and General Banking 2287 6767 Mondays - Fridays: 9:00am to 8:00pm
Saturdays: 9:00am to 6:00pm
Credit Card Customer Service 2280 1288 Mondays - Saturdays: 9:00am to 9:00pm
CITICfirst Customer Service 3603 3333 Mondays - Saturdays: 9:00am to 9:00pm
Private Banking Services 3603 6088 Mondays - Fridays: 9:00am to 6:00pm
Private Banking Card 24-hours Services 2280 1880 7 days a week 24 hours a day


HX 74636



The Bank has adopted the Code of Practice (CoP) on Person-to-Person Marketing Calls issued by The Hong Kong Association of Banks ('HKAB'). Please refer to the website of HKAB for details.

Customer Opinion Form

We value your opinion. Please share it with us by printing the following Customer Opinion Form, and simply fill in and return it to us by mail, by fax (3603 4770); or through the Customer Opinion Box at any of our branches.

Customer Opinion Form (PDF format)

Ways To Bank With Us

Be served by our professional staff at our branches, or opt for self-service banking via our automated channels — the choice is yours.


We offer a range of rewarding careers from trainee to management level.

See our job listings

China CITIC Bank International is:

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