Welcome to the China CITIC Bank International.
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What follows is a few links to some of the important pages. If you wish to skip this you can
|Services||Phone Number||Service Hours|
|Report lost credit card||3603 7899||7 days a week 24 hours a day|
|Report lost ATM card||2287 6767||7 days a week 24 hours a day|
|Customer Service and General Banking||2287 6767||Mondays - Fridays: 9:00am to 8:00pm
Saturdays: 9:00am to 6:00pm
|Credit Card Customer Service||2280 1288||Mondays - Saturdays: 9:00am to 9:00pm|
|CITICfirst Customer Service||3603 3333||Mondays - Saturdays: 9:00am to 9:00pm|
|Private Banking Services||3603 6088||Mondays - Fridays: 9:00am to 6:00pm|
|Private Banking Card 24-hours Services||2280 1880||7 days a week 24 hours a day|
The Bank has adopted the Code of Practice (CoP) on Person-to-Person Marketing Calls issued by The Hong Kong Association of Banks ('HKAB'). Please refer to the HKAB website for details.
We value your opinions. Please share with us your opinions on our products and services through the following channels:
Please print and fill in our Customer Opinion Form (PDF format), and return it to us through:
|-||Mail to GPO Box 2201, China CITIC Bank International Limited, Service Quality, Internal Control Group|
|-||Fax at (852) 3603 4770|
|-||Customer Opinion Box at any CNCBI branches|
Customer Opinion hotline
Call us at (852) 3603 2333
Mon-Fri 9am to 5pm (Closed on Saturday, Sunday and public holidays)
Email us at firstname.lastname@example.org
Tell us how you feel by filling out the e-form on the left-hand-side of this page
Your opinions will be handled independently in strict confidence by experienced staff under the supervision of the Bank's management. We will endeavour to respond within 30 days upon receipt of your opinions. For any feedback referred by third party, we will contact the concerned customer directly in order to protect our customers' privacy.
Be served by our professional staff at our branches, or opt for self-service banking via our automated channels — the choice is yours.
Tap into the vast resources and network of our parent bank China CITIC Bank and our ultimate shareholder, CITIC Group Corporation.